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Overpayments and fraud

Housing Benefit Overpayments

Overpayments can happen in both Housing Benefit and Local Council Tax Support. This can happen when your circumstances change, but we don't find out about it until after we've paid your benefit for that period.

When an overpayment happens, we will look into the reasons why and decide if it is recoverable and who it should be recovered from.

If your payments have been made direct to a landlord, we may decide to recover the overpayment from them. We may decide that you are the responsible person for paying back the overpayment.

If you've been paid too much Housing Benefit, we'll reduce the weekly payments from your current claim until you've paid the money back. If you are no longer in receipt of Housing Benefit, we will send you an invoice for the overpayment.

Reduce the rate you pay back

Complete an online form to request a reduction from your Housing benefit or to request a reduction from your invoiced instalments.

Overpaid Local Council Tax Support

Overpayments of Local Council Tax Support are moved onto your Council Tax account and will then be included in your future instalments.

Report a fraud

Fraud is when false information is given about a benefit claim or someone fails to tell us about a change of circumstances when they know it may affect their claim.

You can report fraud through the GOV.UK website or call the National Benefit Fraud helpline on 0800 854 440.

Contact information

Benefits

Isle of Wight Council Revenues Services
PO Box 238
Newport
PO30 9FP

Monday to Thursday 8.30am to 5.00pm
Friday 8.30am to 4.30pm