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Support with energy bills

If you spend more than 10% of your monthly income on fuel costs, you are in fuel poverty. 

If you are in genuine hardship and need help with food, gas and electricity in an emergency, please contact Help Through Crisis.

You can email or call 01983 823859.

Local support

The Footprint Trust provide information on saving energy and water in the home on the Island. You can call them on 01983 822282 or use their website for more information

In partnership with Ventnor Co-op, Ventnor Town Council can issue vouchers for food or fuel meter top-ups. You must be referred by Ventnor Community Foodbank, Baby Box IW, Ventnor Early Years or family liaison officers at local schools.

Living Well and Early Help, Isle of Wight can help with food, energy, debt and housing advice. They also run community groups, coffee mornings and other activities. You can call them on 01983 240732 or email

Other support

If you were born on or before 25 September 1956 you could get between £250 and £600 to help you pay your heating bills via the Winter Fuel Payment.

Check if you're eligible for the government Warm Home Discount in England and Wales

The government has announced the Energy Price Guarantee and the Energy Bill Support Scheme offers eligible households £400 off energy bills this winter. You can read more about these schemes on the government website

If you're struggling to pay your bills get tips from Martin Lewis Money Saving Expert.

Get tips and actions for saving energy from ofgem

Some of the information on this page links back to our council website (

Contact information

Corporate Services

County Hall
High Street
Isle of Wight
PO30 1UD

**Pre-booked Appointments Only**
Monday - Friday 9am - 3:45pm
Closed from 12pm - 2:15pm